Frequently Asked Questions

 

Here are some common FAQs :

 01  How do I access your Quick Support App?

For clients that need remote support, we provide a quick support app which allows us to remote control your computer when you need assistance. Please follow these step to download and properly install our quick support app:

  1. Click on this URL link to download the app: https://get.teamviewer.com/macsysllcqs

  2. You will be presented with a web page with our logo and text that says "Loading TeamViewer now..."

  3. This might take about a half of a minute before the download starts. Once it does and finishes, look in your Downloads (or your set Downloads location) folder

  4. You should see an app named TeamViewer QuickSupport. If you have admin rights, drag this app out of the Downloads folder and into the Applications folder. If you do not have admin rights, simply drag the application to the desktop

  5. Double click the app to allow us access to your computer

  6. We will initiate the connection on our side and you will need to approve the actual connection when prompted

 

02  Do you offer yearly support contracts?

 

The short answer is yes. We offer yearly contracts for individuals and for businesses that includes a personal IT professional for desktop support and/or someone to answer your computing questions. Instead of having to pay hourly for each individual support call, a yearly contract is a convenience for the customer. Please send us an email or call with any questions.